New Parking Restrictions in Force at Basepoint:  

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• Please note that International Workplace Group have implemented new parking restrictions at all Basepoint sites.

• Basepoint have negotiated free 60 mins for Studio 41 Customers.

• If you are staying for longer than one short class, it may be advisable to park on the roads surrounding Basepoint to avoid charges.

• If you wish to park longer than 60 mins within the Basepoint car park, please scan the QR code available on the parking signs or within Studio 41 just before your free 60 mins expires.

 

Personal Training and Nutritional Coaching Sessions:

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• Timings:  Private sessions for personal training and nutrition coaching are 45 minutes.  Longer sessions can be negotiated with your coach.

• Payments:  Private sessions are available on a pay as you go basis, or, for a discounted rate in bundles of 5 or 10 sessions. 

  • Discounts for bundles of sessions apply only when the full fee is settled upfront. 

  • These sessions must be used within 6 months of purchase. 

• Illness:  If you are unwell with a virus, stomach bug or temperature, please inform your coach as your session will need to be rescheduled.​

  • Please inform the trainer before your session if you are feeling unwell, as you may be turned away if you arrive at the session during an illness.

• Cancellations:  If you need to cancel your session due to other commitments, 24 hours notice is required.  (This does not apply in the case of genuine illness.)

  • Notice with less than 24 hours notice will incur full payment.

  • If your coach cancels your session at any time, no fee will be incurred by you, but an alternative session will be offered.​

• Lateness Policy:

  • ​If you are late for a session, the session cannot be extended and will end at the appointed time.

  • If the trainer is late, additional time will be added to the session or to subsequent sessions, to be agreed on the day.

  • If you arrive more than 20 minutes late for a scheduled appointment, the trainer may leave the premises and the appointment may be forfeited.

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Monthly Memberships for Unlimited Access to Classes:

 

• Once you have completed a class readiness session to learn our methods, members may participate in as many classes on the timetable for the set membership fee.

  • This does not apply to Tai Chi, but if you would prefer a one to one before participating, you can book a private session with Marie Behenna.  Private Tai Chi sessions will incur an additional fee.
     

Illness Policy When Attending Classes:

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• We do not advise attending course sessions during illness, including colds or flu.

• Please inform the trainer before your session if you are feeling unwell to establish if alternative arrangements can be made for you, as you may be turned away if you arrive at the session during an illness.

• Please only return to the course once you have been well for 48 hours in the case of stomach bugs, viruses or when antibiotics are complete.  If you are not sure, please send us a message for guidance.

 

Arrival and Lateness Policy When Attending Classes:

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• Please arrive no earlier than 5 mins before your class.

• In the case that a personal training session or another class is still on when you arrive, please wait outside the studio or in your car.​

• If you arrive more than 5 mins late for a class, we reserve the right to turn you away for health and safety reasons

 

Cancelling Memberships:

 

• While there is no joining fee, a cancellation notice period is in operation.  Please give one month's notice 30 days before you wish your membership to end with us.  If you cancel mid way through a month, 30 days still applies and your final payment will be pro-rata.

• Refunds are not issued on membership fees.

Course Bookings and Course Fees:

 

When you book onto any short-term course, you agree to reserve your space exclusively for the duration of the course.  We will not give your space to any other participants.  On this basis, we do not offer refunds for course fees.  

 

Illness Policy During a Course:

 

• We do not advise attending course sessions during illness, including colds or flu.

• Please inform the trainer before your session if you are feeling unwell to establish if alternative arrangements can be made for you, as you may be turned away if you arrive at the session during an illness.

• Please only return to the course once you have been well for 48 hours in the case of stomach bugs, viruses or when antibiotics are complete.  If you are not sure, please send us a message for guidance.

 

Lateness Policy During a Course:

 

• Please arrive no earlier than 5 mins before your class.

  • In the case that a personal training session or another class is still on when you arrive, please wait outside the studio or in your car.​

  • If you arrive more than 5 mins late for a class, we reserve the right to turn you away for health and safety reason

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Children:

 

• Some sessions on our timetable allow you to bring your child.  Book a child space in our class booking app to secure a space for your child to sit safely within your view.

• Children are welcome in our studio between the hours of 9am and 3pm, Monday - Friday.  If you wish to bring your child outside of these times, this is at the discretion of the trainer.  Children under 8 years old are strictly not to be brought to the studio after 5pm.  Older children may sit safely in the designated seated area, away from the exercise area. 

• If you are bringing your child with you to a session, please note that if they become upset and you are unable to settle them, we ask you to attend to their needs as a priority, and this may mean that your session will end if your child is inconsolable or not behaving safely.

• Please ensure that you clean up any food, sick or baby accidents and take all nappies home to dispose of.

• Children are not to touch any equipment in the studio.

• Children are your responsibility at all times during your session, please ensure you keep them safe at all times.

• If your children are unwell, please keep them at home, in order to prevent the spread of viruses and infection.

• If your child has experienced diarrhea or vomiting, please do not bring them to the studio until 48 hours has passed since their last episode.  We reserve the right to cancel any sessions with you if you bring your sick child to the studio.

 

Film Footage and Photographs:

 

Occasionally we film or photograph classes for marketing purposes, in order to raise the profile of the good work we do.  If you prefer not to be filmed or photographed, please ensure you tell us during the session - filming in a private facility is not against British Law

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Consumer Privacy Policy

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This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

 

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.

 

When do we collect information?

 

We collect information from you when you place an order, fill out a form or enter information on our site.

via a website linked app 

How do we use your information?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
 

      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To quickly process your transactions.

      • To send periodic emails regarding your order or other products and services.

      • To follow up with them after correspondence (live chat, email or phone inquiries)

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How do we protect your information?

 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
 

We use regular Malware Scanning.
 

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

 

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

 

Third-party disclosure

 

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links

 

We do not include or offer third-party products or services on our website.

 

Google

 

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 
 

We have not enabled Google AdSense on our site but we may do so in the future.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

      • On our Privacy Policy Page

Can change your personal information:

      • By emailing us

      • By calling us

      • By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
 

We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
 

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

      • Other

as soon as possible within 30 days

We will notify the users via in-site notification

      • Other

as soon as possible

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
 

We collect your email address in order to:

      • Send information, respond to inquiries, and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders.

      • Send you additional information related to your product and/or service

      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

      • Not use false or misleading subjects or email addresses.

      • Identify the message as an advertisement in some reasonable way.

      • Include the physical address of our business or site headquarters.

      • Monitor third-party email marketing services for compliance, if one is used.

      • Honor opt-out/unsubscribe requests quickly.

      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at hello@studiofortyone.co.uk and we will promptly remove you from ALL correspondence.

 

Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.
 

Studio 41 Fitness Ltd

40 Basepoint Business Centre

Basingstoke, Hampshire RG248UP

United Kingdom

hello@studiofortyone.co.uk

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Telephone: 07753668843

Last Edited on Feb 2022